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Training & Support

 

Today’s era of “on-demand” puts a tremendous demand on people, time, and server resources.

Even though the IBM i is extremely reliable and requires minimal support, there is still a certain amount of time and expertise required to keep it up and running optimally. That’s where iTech Solutions comes into the picture. We offer hands-on, value-driven training and support to maximize the life of your system. Our comprehensive technical support services include:

Remote Technical Support – Access world-class support without the expense of adding to your IT staff.

  • 24x7x365 systems administrative support
  • Diagnostic evaluation
  • Direct resolution or escalation and monitoring for system error and/or hardware error occurrences

On-site Support and Training – Enable your staff to manage solutions after deployment by providing basic skills instruction, as well as a basic transfer of knowledge to your team in the following areas:

  • Server Consolidation
  • Performance Planning & Sizing Considerations
  • Site Preparation & Software Installation
  • Operating System Upgrades
  • Logical Partitions
  • HMC Operations
  • PTF Management
  • Hardware Installation
  • Disaster Recovery Planning and High Availability Solutions
  • Disaster Recovery Site Hosting Services

Testimonials

“Just wanted to say it was a pleasure working with iTech Solutions on our hardware upgrade project. I don’t know if it could have gone any better. Everyone is pleased and have commented that they don’t remember an upgrade that has ever gone as well as this one in the past 25+ years. Thanks, and we look forward to working with iTech Solutions in the future.”

Bob Ferris | Vermont Mutual Insurance