Everything Your IBM Business Partner Should Be Doing for You
System Down with No Coverage
It was 9 PM on a Sunday night about a year ago when I received a call on my cell phone from a local IBM i customer. For the purposes of this article, we’ll call him…Gary. I reached out to Gary a couple of times before to introduce myself but never had any return communication until then. Turns out, Gary had a down system. His staff did an IPL and the system just wouldn’t come back online. He did what we all would do and called IBM support. Unfortunately, they told him that he had no software maintenance contract. He then called his then-partner. No answer.
I immediately sent a GoToMeeting to the customer and texted iTech Solutions’ President Pete Massiello to have him on alert that I may need some backup. Pete, being Pete, was on the GoToMeeting faster than the customer.