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The iTech Newsletter

Posted on December 12, 2018

Just a few more days to shop, to work, and to wait for Christmas. I thought I would share a little story about how iTech Solutions helped Santa prepare for Christmas this year. As many of our readers remember, Santa Claus and his operations at the North Pole are one of our prized customer accounts. We have been helping St. Nick administer his Power Systems since he was running on an AS/400 and our business partner relationship has encompassed many projects and all aspects of his IT infrastructure. When we

Posted on November 20, 2018

As I wrap up my Managed Services series for 2018 and prepare for 2019, I want to end by talking about system health. A common misperception about MSP is that all the hardware being used by our customers is hosted. In fact, the vast majority of the systems under our care are the existing hardware in the shops we support. As we all know, the IBM i runs well and can be trusted to do so with little intervention. Consequently, there are many factors that aren’t analyzed regularly that can

Posted on September 25, 2018

Managed Services can be tailored to fit the needs of your business, which means you need to evaluate where a third party provider can provide you with the most benefits. Identifying where you have vulnerabilities or gaps with your system administration is the easiest place to start. When building your case for managed services, we recommend you focus on three key areas: Your resources Their available time Skills gaps Existing System Administrator Resources Do you have only one IBM i System Administrator?  Is this person a dedicated System Administrator? Replacing

Posted on

Managing a large and complex server like the IBM i, can be daunting. Add to this the fact that you may have Scaling Up/Down/In/Out, need to control High Availability and Monitoring, Patching, Manage Backups and Restores, you have to ensure the OS is kept up to date. Even the fundamentals such as security and configuration can take significant expertise. To do this, you need the right skills, operational procedures while maintaining a best practice approach while adhering to stringent Internal/external governance. Imagine if all you had to do is manage

Posted on February 1, 2017

The use of Managed Services are predicted to continue to increase in 2017. Companies are realizing that focusing on what they do best can provide them with a competitive edge. This is especially true in IT. Whether you want to supplement your staff, become more proactive with your system maintenance or shorten your problem resolution time, Managed Services can help. Supplementing your existing staff with an IBM i Certified Systems Administrator will allow your team to focus on core business strategies and innovation. Often small companies don’t have a dedicated

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