Today’s era of “on-demand” puts a tremendous demand on people, time, and server resources.
Even though the IBM i is extremely reliable and requires minimal support, there is still a certain amount of time and expertise required to keep it up and running optimally. That’s where iTech Solutions comes into the picture. We offer hands-on, value-driven training and support to maximize the life of your system. Our comprehensive technical support services include:
Remote Technical Support – Access world-class support without the expense of adding to your IT staff.
- 24x7x365 systems administrative support
- Diagnostic evaluation
- Direct resolution or escalation and monitoring for system error and/or hardware error occurrences
On-site Support and Training – Enable your staff to manage solutions after deployment by providing basic skills instruction, as well as a basic transfer of knowledge to your team in the following areas:
- Server Consolidation
- Performance Planning & Sizing Considerations
- Site Preparation & Software Installation
- Operating System Upgrades
- Logical Partitions
- HMC Operations
- PTF Management
- Hardware Installation
- Disaster Recovery Planning and High Availability Solutions
- Disaster Recovery Site Hosting Services
