IBM i Training & Support

Today’s era of “on-demand” puts a tremendous demand on people, time, and server resources.

 

Even though the IBM i is extremely reliable and requires minimal support, there is still a certain amount of time and expertise required to keep it up and running optimally. That’s where iTech Solutions comes into the picture. We offer hands-on, value-driven training and support to maximize the life of your system. Our comprehensive technical support services include:

 

Remote Technical Support – Access world-class support without the expense of adding to your IT staff.

 

  • 24x7x365 systems administrative support
  • Diagnostic evaluation
  • Direct resolution or escalation and monitoring for system error and/or hardware error occurrences

 

On-site Support and Training – Enable your staff to manage solutions after deployment by providing basic skills instruction, as well as a basic transfer of knowledge to your team in the following areas:

 

  • Server Consolidation
  • Performance Planning & Sizing Considerations
  • Site Preparation & Software Installation
  • Operating System Upgrades
  • Logical Partitions
  • HMC Operations
  • PTF Management
  • Hardware Installation
  • Disaster Recovery Planning and High Availability Solutions
  • Disaster Recovery Site Hosting Services