We’re going to go out on a limb here and guess that of all the activities that keep your IT staff busy, putting out fires is at the top of the list. After all, when business systems go down, so does the business. In fact, even a relatively brief server outage can mean missed connections and lost opportunities – both of which translate to lower revenue. When CA Technologies ran a study to measure the impact of downtime, they found that this dreaded problem costs North American businesses $26.5 billion…

IBM System i Support Strategies When you stop and think about it, adding more IT talent to your staff is easy. You post ads on all the major IT job websites. You get the word out in your social networks that you’re hiring in IT. You collect, review, and categorize the hundreds of resumes that come in. You hold several rounds of interviews and hire the most qualified people. And then you set them up in your payroll system, give them network credentials, and let them loose on your IT…